Post by account_disabled on Nov 10, 2017 7:07:03 GMT -5
Hi,
Having this problem with several machines at our company. When booting up the computer and getting the PGP splash screen for the passphrase, the USB keyboard attached to docking station WILL NOT work to type passphrase. You have to open laptop, type it there, and close it, then USB keyboard will work after that. It is not limited to one type of laptop, dock, or keyboard. I've seen the issue with HP wired keyboards, logitech wireless keyboards, Lenovo keyboards, etc. PGP 9.10 windows 7 and xp. A fix for this would be greatly appreciated.
Any idea?
Please help.
Thanks!
I didn't find the right solution from the Internet.
References www.symantec.com/connect/forums/usb-keyboard-doesnt-work-bootup-passphrase
whiteboard explainer video
Having this problem with several machines at our company. When booting up the computer and getting the PGP splash screen for the passphrase, the USB keyboard attached to docking station WILL NOT work to type passphrase. You have to open laptop, type it there, and close it, then USB keyboard will work after that. It is not limited to one type of laptop, dock, or keyboard. I've seen the issue with HP wired keyboards, logitech wireless keyboards, Lenovo keyboards, etc. PGP 9.10 windows 7 and xp. A fix for this would be greatly appreciated.
Any idea?
Please help.
Thanks!
I didn't find the right solution from the Internet.
References www.symantec.com/connect/forums/usb-keyboard-doesnt-work-bootup-passphrase
whiteboard explainer video